“Rarely these days do you find an exceptional vendor representative who is willing to go above and beyond the call of duty to serve customers, surgeons, staff and patients. Let me be the first to inform you such an employee is in your rank and file. Adrian Harrison, the Mobile Instrument Repair Service Representative who services our account, is beyond words when trying to describe his dedication to the healthcare profession, especially in the operating room and sterile processing environment. Mr. Harrison has shown expertise in instrument restoration and repair unparallel to former onsite repair vendors here at WRMC. Adrian’s willingness to educate staff and provide numerous in-services has proven to be a valuable resource to our facility. The Sterile Processing Staff here at White River Medical Center look forward to each visit by Mr. Harrison and we all benefit from his previous operating room experiences and high standards of care for our patients. We recently recognized Adrian Harrison as our preferred vendor representative here in the Sterile Processing Department of White River Medical Center. Please let Adrian know how much we appreciate his dedication, service and hard work.”
—David Wheat, CHL, CRCST
Central Sterile Processing Supervisor
White River Medical Center
“Approximately 5 years ago, we began working with Mobile Instrument to perform bi-monthly instrument sharpening, inspections, and repairs. Ken Ebersole has been our service representative during this entire time. We have been very pleased with his work, dedication to his profession, and attention to details. He always takes time to answer questions and is willing to share his knowledge with others. Shortly after Ken began his service trips to Bakersfield, I also began dealing with the service specialists in Ohio to do more detailed repairs on instruments and scopes. Again, we have been very pleased with the quick responses and excellent turn-around times from the wonderful repair technicians in Ohio. They are quick to provide a quote, as well as answering any and all inquiries we may have. I’d like to commend Sue Stephens in particular for her hard work, friendliness, and efficiency. We appreciate having such a rewarding working relationship with Mobile Instrument.”
Supervisor, CPD and Hospital Inventory
Bakersfield Memorial Hospital
“As lead RN in General/CV/Thoracic surgery, I am frequently leaning on Mobile Instrument for their service. Surgeons can be hard on instrumentation. Having Mobile Instrument available to our institution on a weekly basis allows us to have our delicate instruments adjusted, repaired and/or sharpened onsite. Services such as instrumentation powder coating and laser engraving have also helped keep our specialty trays organized. When instrumentation can not be repaired, Mobile Instrument lends its services to help find replacements, which may be purchased through them or another vendor. Again, having these services onsite truly prevents down time, so instrument trays are kept in service. We have also used our onsite representative to give staff training on care and maintenance of laparoscopes, care of cameras and power equipment.”
—Mark Weyant, RN, BSN, CNR, RNFA
Lead RN General/CV/Thoracic Surgery
Bayhealth Medical Center – Kent Campus
…Your representative recommended that we send a biopsy forcep to your repair service. This biopsy forcep had been returned to our facility by the manufacturer who stated that it was not repairable and that a new forcep would cost us $520.00. Your company repaired it for $25.00. This type of service is part of the team effort to provide our patients with excellent cost effective care.
—Nurse Manager, Washington
…Our Mobile representative has gone far beyond our expectations with his knowledge and support. We could not be happier with the quality of his work. His dedication to our hospital as well as to your company is very admirable.
—Central Sterile Supply Supervisor, Michigan
…Overall excellent every time. New before/after photos with rigid scopes is an outstanding addition!!! Great customer service, fair treatment, warranty good. Very satisfied.
—Senior Biomedical Technician, South Carolina
…thank you so much for the loaner cord. We are very pleased with the repairs done on our cord in the meantime as we are with many of the repairs you have done for us. It’s a pleasure to work with a company who takes pride in providing quality service.
—Operating Room Supervisor, Michigan
…Last year I had our instrument repairs done by another company that maintains instruments for our O. R. Then I continued to have problems with the ones they repaired. I scheduled with your technician because I had used him in the prior year and was pleased. I thought he only did sharpening! When I explained some other problems I was having he took the time to explain some things to me. He also checked my instruments thoroughly. I followed his instruction and when my instruments were returned I was quite pleased. They looked new! I was more than pleased with the prices as well.
—Director of Pediatric Services, Arkansas
…With your advice and assistance we now have a very structured system in place and are able to provide our surgeons with instrumentation that is routinely inspected, repaired and sharpened. It is rewarding to have the surgeons compliment the quality of the instrumentation they are using on a routine basis.
—Manager, Surgical Services, Ohio
…I was recently out your way with my colleagues to tour your outstanding company. I was extremely impressed at how well run your company is and how very friendly your team is. I look forward to a continued working relationship with your team and I thank you from the bottom of my heart for allowing me to get out of San Diego and visit your beautiful part of the world. When I heard 13 people from Columbus, OH won the Power Ball, I was hoping it was 13 people from your facility. You all deserve something like that happening to you!
—Operating Room Supervisor, California