General

Q. What percent of general and M.I.S. instruments can be serviced onsite?
A. Mobile’s onsite surgical instrument repair specialists can repair over 90% of all manufacturers’ instruments found in the O.R. and C.S. departments.

Q. Where does Mobile Instrument obtain replacement parts?
A. Mobile Instrument’s uses only brand new parts from Germany and Japan that meet or exceed the OEM’s standards. We never use old or salvaged parts and our parts

Q. Do Mobile parts meet FDA requirements?
A. All of our replacement parts and materials are FDA-Class 6 approved.

Q. Does Mobile Instrument provide free loaner equipment?
A. Yes, we have thousands of items in our loaner inventory. We provide free loaners for rigid and flexible endoscopes, video equipment, power equipment, and diamond knives.

Q. How do I obtain a loaner?
A. Call 1-800-722-3675 and ask to speak to a Customer Service Representative in the appropriate department. Provide a P.O. number for shipping and the loaner can be sent out the same day if the request is received by 4:00 p.m. Eastern time. Or call your local Mobile representative and he or she can handle the request for you. Note, loaners are only available to those who send a like item to Mobile for repair.

Q. Is there a Mobile Instrument onsite service lab in my area?
A. Mobile has nearly 150 service labs in the U.S. and we serve all 48 states onsite. Call 1-800-722-3675 or submit an email to hr@mobileinstrument.com to locate your nearest representative.

Q. How does Mobile Instrument check laparoscopic instrumentation for insulation failure?
A. Only Mobile’s onsite specialists and inhouse technicians test with InsulScan®, the recognized gold standard for the testing of laparoscopic instruments.

Q. Does Mobile Instrument have agreements with GPOs?
A. Yes, Mobile has agreements in place with most national and Group Purchasing Organizations, as well as with many IDNs.

Q. Do the Mobile Instrument onsite repair specialists service Ambulatory Surgery Centers?
A. Absolutely. With same day repair service, surgery centers don’t have to stock as many back-up instruments.

Q. Does Mobile Instrument service dermatologists, podiatrists, and plastic surgeons?
A. Mobile’s onsite specialists are constant consultants to physician practices where surgical instruments are in constant use.

Q. How long has Mobile Instrument been in business?
A. Mobile pioneered the nation’s first onsite surgical instrument repair lab in Ohio in 1976. We incorporated in 1978.

Q. What if something I send in is non-repairable?
A. No problem, we’ll ship it back to you at no charge. Or if you prefer we’ll send it directly to the OEM for exchange.

Q. How does Mobile Instrument compare to the OEMs?
A. We are a full-service solution to most of your surgical equipment breakdowns. Unlike OEMs, we affect repairs on all manufacturers’ instruments, scopes, and power equipment. And because we are independent, we have no interest in selling you replacements.

Q. Is Mobile Instrument ISO certified?
A. Yes, we achieved ISO 13485 certification in July of 2018.

Q. Why should I use Mobile Instrument for my endoscopic repairs?
A. Simple. We give you a repair equal to the OEM. Unlike many Independent service providers, we do not shorten scopes. We don’t use inferior or salvaged, parts and materials. And our warranty is the best in the industry.